Continuously advancing technology has transformed almost all the industries and logistics and supply chain is no exception. Logistics and the courier industry is opting for various technology-enabled platforms to increase operational efficiency, satisfy customer base, and cope with the upcoming market trends. Another big reason behind this inclination towards technology is to meet new delivery norms that are- faster deliveries, real-time tracking, and customer convenience.
Considering the pace at which courier companies are upgrading their delivery operations with courier software, it would be no wrong to say that the industry is under complete influence of the technology. If you, too, belong to this industry and want to expand your business, then you must know about the technology trends given in this article-
Improvement in packing
To improve the final mile delivery processes, courier companies will improve the packing process by relying on last-mile delivery software. Such software can provide sustainable shipping ideas to ensure safe and on-time deliveries of the packages. Advancing fleet management system will also be the next technology trend.
Delivery through robots and drones
To improve efficiency and reduce dependency on human professionals, e-commerce and other companies might start delivering orders through driverless vehicles, robots, and drones. This type of delivery will also help in reducing delivery time, expenses, and carbon emissions.
Precise tracking
Many courier companies are using real-time tracking to know the updated status of their delivery trucks and consignments. In the upcoming time, this is expected to become even more popular. It is forecasted that more and more companies will use such courier management software that include real-time tracking as one of its prime features.
Express deliveries
Offering same-day and next-day deliveries is the new delivery trend that is gaining popularity. The trend is expected to further rise in 2021. Courier management software, such as the one offered by Shipsy, will help courier companies to cope with this trend. The software automates most of the courier management processes and accelerates the sorting, allocation, and processing of all the couriers. Moreover, it also optimizes routes so that more orders can be deliver in a day using minimal resources.
Multiple payment methods
Customer satisfaction is the ultimate motive for any business success; this applies to courier and logistics companies as well. Providing multiple payment methods, with the help of courier management software, is expected to gain popularity in the upcoming times. This would offer customer convenience as the customers would be able to pay online even for the cash on delivery orders.
Besides the aforementioned ones, there could be many other technology trends that might create a buzz in the courier and logistics industry. One of them is automating the courier management operations to streamline processes and bring transparency to the operations. This would also help in reducing the overall courier delivery cost and serve more customers.
