How does delivery management software overcome last mile inefficiencies

3 min readOct 7, 2021

Last-mile delivery is undoubtedly an integral part of every business’s logistics system. It is responsible for timely and damage-free delivery of goods to the final destination. Changing consumers’ delivery expectations have made businesses to expedite their last mile operations resulting in increased delivery traffic and surge in road congestion. These two, along with various other factors are leaving an adverse impact on the environment.

On one hand, not fulfilling customers’ demands can raise a question on a business’s survival; on the other hand, not paying attention to environmental sustainability can impact its reputation. An effective solution is to adopt automation or re-build last-mile delivery strategies in a way to make it favourable for both the businesses and environment. Before digging deeper into it, let’s identify inefficiencies that are impact last mile-

Not selecting the right type of packaging material

Increased use of plastic in packaging and using excessive packaging material even for the small goods is polluting the last mile and leaving a negative impact on the environment. Businesses can shift to reusable or at least, recyclable packaging material to negate this impact. Furthermore, they can also pay attention to reducing the number of layers while ensuring damage-free delivery of goods.

Increasing number of trips

Quick order fulfilment and faster deliveries have also increased the number of trips per day. The problem can be overcome by integrating route planning software. Businesses can also invest in delivery management or last mile delivery management software that not only automates end-to-end delivery management but also include an automated route planning and optimization feature.

Increased RTO

One of the common reasons behind the increased number of returns is delayed delivery. Apart from this, some other reasons include incorrect delivery address, incomplete address, and customer unavailability. Having last mile delivery software that offers options like “pin exact location”, “reschedule delivery”, and communicating with riders in real-time can help fix this problem.

Role of delivery/last mile logistics software in last mile management

Last mile delivery solutions digitize processes like order allocation, route planning, and driver management. Moreover, it also offers the facility to track orders and vehicles in real-time to have complete control and visibility on the goods. The feature is accessible to all stakeholders. Last mile software reduces the need for having a huge workforce or dedicated team to look after all delivery-related operations.

Only a logistics manager is enough to keep track of different deliveries. With automation, a business can reduce the overall delivery cost while ensuring complete customer satisfaction with real-time visibility and on-time delivery. When merely integrating delivery management software can resolve the majority of the last mile inefficiencies, what’s harm in adopting it? So, what are you waiting for? Find a reliable last mile delivery solution provider and get a customized delivery system for your business.