QSRs Relying on Last-mile Delivery Solutions to Improve Customer Experience and Profitability
The market size for the QSR or Quick Service Restaurants industry is increasing with each passing year. Like any other industry, QSRs were also affected by Covid-led lockdowns and restrictions. But as compared to the dine-in restaurants, quick service restaurants recovered quickly by emphasizing on maintaining hygiene standards and leveraging technology for facilitating home delivery and takeaway channels.
Technology platforms and the integration of last-mile delivery solutions have been helping such restaurants to bring their business back on track. Besides, a last-mile delivery solution is also contributing to improving customer experience and profitability by eliminating delivery-woes like-
- Late or delayed deliveries
- High delivery cost
- Lack of order management and tracking
- Inefficient delivery route optimization
- Poor rider management
How last-mile delivery software helps in improving deliveries and customer experience?
Last-mile delivery software, particularly the one offered by Shipsy, extends end-to-end delivery management. Moreover, it also provides plenty of other features that minimizes dependency on human resources, increases productivity, and improves delivery performance. Here is how it helps-
Automates order management
The software automatically accepts new orders and schedules order dispatching. It automatically assigns orders to the available drivers. Besides, the software also facilitates dynamic enroute order clubbing considering constraints such as radius amount, delivery time window, delivery location, and the maximum number of orders that can be assigned to one rider.
Digitizes route planning and optimization
On-time delivery is one of the major factors that helps in delighting customers and achieving customer satisfaction. In case of food orders, the factor becomes more prominent as the food needs to be delivered before it gets cold. And to deliver every order on time, route planning and optimization is a must. The software automates this process as well; it considers all the required factors and then designs a route by following which riders can ensure multiple deliveries in a single go, that too on time.
Shows accurate delivery ETAs
Once a customer places an order, the next thing he/she wants is to find out the up-to-date status of it. Most of the last-mile delivery software triggers a tracking link to customers via whatsapp or SMS. Customers can use the link for real-time order tracking and getting estimated time of arrival for their order.
Delivery feedback collection
Getting feedback from customers helps in improving delivery processes. By providing this option to customers, you can check and fix the issues. Last-mile delivery software gives this option to the customers and QSRs can also check the feedback immediately on their dashboard.
All these along with the other features a final mile delivery solution, offered by Shipsy, contributes to delighting customers and improving delivery experience. It also helps in reducing delivering costs by removing the need for hiring separate professionals to look after different delivery operations. To get the one for your QSR, reach out to one of the Shipsy’s professionals.
